Privacy Policy
This policy explains how Toraven collects, uses, stores, and protects personal data submitted through this website. It applies to all visitors and is governed by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller
Toraven operates this website as an informational resource covering daily nutritional food-supplements and skincare for men. For the purposes of UK GDPR, the data controller is:
Personal Data Collected
Toraven collects personal data only through the following channels and only when you voluntarily provide it:
- Contact form: name, email address, and the content of your enquiry message.
- Email correspondence: email address and any personal data contained within the message you send to us.
- Cookies and analytics: technical data including IP address (anonymised), browser type, pages visited, and time on site — only with your consent. See Section 8.
Toraven does not collect sensitive personal data, payment data, or data from individuals under 18 years of age. This website is an informational resource, not an e-commerce platform.
Purposes of Processing
Personal data collected through this website is used for the following purposes only:
Contact form submissions and direct email messages are used solely to respond to the enquiry submitted. Data is not used for any secondary purpose without explicit consent.
Where you have accepted analytical cookies, anonymised visitor data is used to understand how users navigate this website and to improve page structure and content. No profiling or targeted advertising is conducted.
Data may be retained where required by applicable law, including for correspondence record-keeping obligations. Toraven does not sell, share, or transfer personal data to third parties for commercial purposes.
Lawful Basis for Processing
Toraven processes personal data on the following lawful bases under UK GDPR Article 6:
Processing contact form submissions to respond to your enquiry. This is balanced against your rights — data is not used beyond the specific communication requested.
Non-essential cookies and analytics are only deployed with your explicit consent via the cookie consent banner. You may withdraw this consent at any time via Cookie Settings in the footer.
Data may be retained where retention is required by applicable UK law, including correspondence record obligations.
Where a wholesale or documentation correspondence leads to a formal agreement, data processing necessary to fulfil that agreement is conducted on this basis.
How Long We Keep Your Data
Toraven retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law:
- Contact form and email enquiry data: retained for 24 months from the date of the last correspondence, then securely deleted.
- Analytics data (where consented): retained for up to 14 months in aggregate anonymised form, then deleted.
- Wholesale correspondence data: retained for 6 years from the end of the relevant business relationship, in accordance with UK commercial record-keeping guidance.
Disclosure to Third Parties
Toraven does not sell, rent, or transfer personal data to third parties for commercial purposes. Limited disclosure may occur in the following circumstances:
- Hosting and infrastructure: the website is served by a third-party hosting provider. Relevant data processing agreements are in place. No personal data is processed beyond what is necessary for service delivery.
- Legal obligation: personal data may be disclosed to a regulatory body or law enforcement authority where we are legally required to do so.
- Analytics providers (consent-dependent): where analytical cookies are accepted, anonymised session data is processed by a third-party analytics service. No identifying data is shared.
Toraven does not engage in profiling, targeted advertising, or any automated decision-making using personal data collected through this website.
Rights Under UK GDPR
Under UK GDPR, you have the following rights in relation to personal data we hold about you:
Request a copy of the personal data we hold about you (Subject Access Request).
Request correction of inaccurate or incomplete personal data.
Request deletion of your personal data where there is no legitimate basis for continued retention.
Request that we limit the way in which we use your data in certain circumstances.
Receive a copy of data you have provided in a structured, machine-readable format.
Object to processing conducted on the basis of legitimate interests. We will cease unless we can demonstrate compelling legitimate grounds.
To exercise any of these rights, contact us at [email protected]. We will respond within one calendar month of receipt.
You have the right to lodge a complaint with the Information Commissioner's Office (ICO) — the UK supervisory authority for data protection — at ico.org.uk.
Changes to This Policy
This policy may be updated periodically to reflect changes in our data practices or applicable law. The revision date at the top of this page indicates when the policy was last amended. Continued use of this website following a policy update constitutes acceptance of the revised policy.
Material changes will be brought to your attention via a notice on the homepage for a period of 30 days following publication.
Privacy Enquiries
For any questions about this privacy policy or how Toraven handles your personal data, contact the London office:
Toraven products are nutritional food-supplements registered with the applicable local regulatory authority under food-supplement classification. Products meet compositional and labelling requirements for nutritional supplement categories. We recommend speaking with a qualified wellness or nutrition professional before introducing any supplement to your daily routine, particularly if you have specific dietary requirements.